Privacy Policy

    Last updated: April 2026

    1. Data Controller

    MS Services 24/7 Plomberie, Électricité et Climatisation S.à r.l.s.
    38, Rue du Bois, L-4421 Soleuvre, Luxembourg
    RCS Luxembourg: B266368
    Phone: +352 27 58 58 25
    Manager: Semir Selimović

    2. Data We Collect

    When you use our website or contact us, we may collect:

    • Contact form data: Name, email address, phone number, description of the problem, and optional photos.
    • Analytics data: Anonymous usage data via Google Analytics (only after cookie consent).
    • Security data: Google reCAPTCHA Enterprise collects interaction data to protect our forms from spam.

    3. Purpose of Data Processing

    • To respond to your quote requests and provide our services.
    • To communicate with you regarding your inquiry.
    • To improve our website and understand visitor behaviour (analytics).
    • To protect our website from spam and abuse (reCAPTCHA).

    4. Legal Basis (GDPR Art. 6)

    • Consent (Art. 6(1)(a)): For analytics cookies — only activated after you accept the cookie banner.
    • Legitimate interest (Art. 6(1)(f)): For reCAPTCHA (fraud prevention) and basic website functionality.
    • Pre-contractual measures (Art. 6(1)(b)): For processing quote requests.

    5. Data Recipients

    • Web3Forms: Processes form submissions and delivers them to our email.
    • Google LLC: Provides Analytics and reCAPTCHA services. Data may be transferred to the USA under the EU-US Data Privacy Framework.
    • Cloudflare Inc.: Provides DNS and CDN services.

    6. Cookies

    We use no cookies by default. Google Analytics cookies are only loaded after you click "OK" on our cookie banner. You can clear cookies at any time through your browser settings.

    7. Data Retention

    Contact form data is retained only as long as necessary to respond to your inquiry, typically no longer than 12 months. Analytics data is retained for 14 months (Google Analytics default).

    8. Your Rights

    Under the GDPR, you have the right to:

    • Access your personal data
    • Rectify inaccurate data
    • Request erasure of your data
    • Restrict processing
    • Data portability
    • Object to processing
    • Withdraw consent at any time

    To exercise your rights, contact us at +352 27 58 58 25 or via WhatsApp.

    9. Supervisory Authority

    You have the right to lodge a complaint with the Commission Nationale pour la Protection des Données (CNPD): cnpd.public.lu

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